Privacy policy

Version 4, October 15, 2026 (version 3: October 14, 2026; version 2: October 12, 2026; version 1: September 28, 2026). The French version of this page is the one that governs.

Who we are. Innovistic is the trade name of 9570-0449 Québec inc., a small team based in Rosemère, Québec. The person responsible for the protection of personal information is the President of 9570-0449 Québec inc. You can write to the President at contact@innovistic.ca.

What we collect, and when.

• The site's contact form: your name, your company if you give it, an email or a phone number, and the answer you pick about what costs you most.
• The "Is this for you" questionnaire: your eight answers and the verdict. If you choose to continue, your first name, company, email, the name of the person who told you about us, and the box you ticked, with the time.
• A client's intake form: the legal name of the business and of the signer, the address, title, email, phone, GST and QST numbers, billing address and email, the payment method you chose, and what you write in the notes.
• An online trial of an advisor, by invitation: what you write to the advisor and what it answers, with the time. We present our advisors in person; the online trial opens only with an access code we hand out, and trial conversations already held follow the schedule below.
• Any page of the site: your Internet address and browser pass through Cloudflare, which routes the site, and are sent to Google to display the site's fonts.

Why. To reply to you, to prepare your agreement and invoices, to let your trial resume where you left it, and to keep our sales and client-care records. We sell no information. We train no artificial-intelligence model on what you give us.

Who can see it at Innovistic. Members of the team, by role: sales sees requests, questionnaires, prospects and intake forms; client care sees client records; finance sees intake forms and spend; the president sees everything.

Where it is kept, and who else touches it.

• Our servers and disk are provided by Render. They are not in Québec.
• Everything between your browser and our site passes through Cloudflare, which protects the site and speeds up its display; Cloudflare sees your Internet address and what passes, including what you write in our forms. Cloudflare is based outside Québec.
• What you write to an online advisor is sent to Anthropic, the model provider, to produce the reply. Anthropic is based outside Québec and handles those exchanges under its own commercial terms.
• The forms you send also reach us by email, through Gmail (Google).
• Google receives your Internet address for the fonts, on every page.
• Our Instagram posts go through Meta. Nothing about you goes there.

How long. A schedule decides, and you can ask for sooner. If you become a client: 90 days after the end date of your mandate, we delete your trial and client conversations, the keys that carried them, your intake forms and their documents, and your prospect record; a trace without content remains: your name, the mandate dates, the day of the deletion, and the count of your exchanges with their cost, without their text. If you do not become a client: three years and fourteen days after your last activity with us (an exchange, a form, a meeting, a call), we delete your record, your trial conversations and your forms. A request not to be contacted is kept three years and fourteen days from the last time you expressed it, so that it is honoured. Every deletion is listed seven days ahead on our internal list, then done at night. Our backups are remade every night; none is kept past fourteen days except the newest, so what is deleted leaves them within fourteen days. A copy we downloaded to our own computer is erased, for a client, no later than ninety days after the end date of its mandate, and we confirm it to the client in writing; otherwise it stays until we erase it, as do the emails received in our Gmail mailbox. For an earlier deletion, write to contact@innovistic.ca.

Your rights. You can ask us to show you what we hold about you, to correct it, to delete it, or to withdraw a consent. Write to contact@innovistic.ca. We answer within thirty (30) days, as the law requires. If you are not satisfied with our answer, you may turn to the Commission d'accès à l'information du Québec.

If something goes wrong. If an incident affects your information and presents a serious risk to you, we notify you and the Commission, as the law provides. We keep a register of such incidents.

What this page does not cover. An advisor delivered on a key runs on your own computer, inside your own business subscription to Claude, ChatGPT or Microsoft 365 Copilot. What you put there stays with you; your service agreement says so in article 13.